I've read the documentation on the use of external archiving, and I've searched this JIRA for similar issues. I'm sure this is just a setup thing, but I can't figure out what I'm doing wrong. Sorry if this is documented somewhere that I've missed.

I have a build which has a directory artifact called "logs". There are 7 files in that directory which I would like to download in one zip file. I can successfully download each of the files separately from the artifacts of the build. But when I click on the zip icon I receive the message: "I/O error zipping directory artifact: External archiving process returned code 15"

I've looked in my /repos/pulse-data/config/system.properties and the only entry there is "pulse.agent.ping.timeout=180". From the command line I've tested out the default archive command "zip -qry test.zip test.log" and it works fine. I don't see anything appear in the pulse0.0.log or the event0.0.log when this error happens.

Since I'm not specifying a pulse.archive.command in my system properties, and the default zip command works from the command line, I'm not sure what else I can do to figure out what is happening. Can you suggest some troubleshooting that I can do at my end?